Service Desk Ticketing System

Our Help Desk Portal goes beyond conventional offerings, automating ticket creation, monitoring agents availability, and Integrating with Microsoft Teams  for Internal Communication between Agents.

• To ensures accurate ticket responses and preventing incorrect solutions, the Help Desk Includes a knowledge base System, and require the support team to select the appropriate KB when responding to tickets. If such KB is not found, the associate must create a KB and submit it for approval before the ticket can use this KB.
• The Ticketing system supports converting emails to tickets, you can configure your email mailbox to monitor and specify the conversion rules.
• The Help Desk supports Multiple Departments, Projects, User Roles, Ticket Types, Issue Types, Resolution Types, Priorities and more.
• The Help Desk assist in tracking Support Staff performance, activities, time tracking and tickets assignment.
• Customers have to signup for the portal to Track and Submit tickets, or they can create and respond to tickets via email.
• You will Get your own subdomain on the portal (mycompany.mtstore.net).

Our prices are the lowest in the industry:

This Subscription is for a Flexible plan, which cost $12.75/Month per Agent on a Yearly plan, or $15/Month for a Monthly Plan.

you will be able to set the number of Agents on the Next Screen.